Hookfire
Crisp

Crisp

Support

Business messaging platform with live chat, chatbot, and shared inbox.

Signature verification supported 6 events supported

Why use Hookfire with Crisp?

Instant push notifications

Get notified on your phone the moment a Crisp webhook fires. No more checking dashboards.

Subscribe to what matters

Choose exactly which Crisp events trigger notifications. Filter out the noise.

Team-wide delivery

Control who on your team gets notified and how — push notifications, record only, or both.

Setup in under 2 minutes

Copy a webhook URL, paste it in Crisp, and you're done. No code required.

Supported events

Event
Message sent
message:send
New message from Laura Martinez
Hello, I have a question about your pricing plans
Message received
message:receive
Message received from Support Agent
Hi Laura! I'd be happy to help with pricing. Which plan are you interested in?
Session created
session:created
New chat session
Session started on ws_42286ab3
Session removed
session:removed
Chat session ended
Session sess_36ba3566 was removed
Contact created
people:created
New contact: David Nguyen
david.nguyen@example.com was added
Contact updated
people:updated
Contact updated: David Nguyen
david.nguyen@example.com

How to connect Crisp

Connecting Crisp to Hookfire

Step 1: Create an Integration

  1. Go to your organization’s Integrations page.
  2. Click Add Integration and select Crisp.
  3. You’ll receive a unique Webhook URL — copy it.

Step 2: Add the Webhook in Crisp

  1. Log in to your Crisp Dashboard.
  2. Navigate to Settings → Website Settings → Webhooks (or use a Crisp plugin).
  3. Click Add a new hook.
  4. Paste your Hookfire webhook URL into the URL field.
  5. Select the events you want to receive:
    • message:send
    • message:receive
    • session:created
    • session:removed
    • people:created
    • people:updated
  6. Click Save.

Step 3: Copy the Signing Secret

  1. After saving, Crisp will display or provide a Signing Secret.
  2. Copy this secret.
  3. Go back to your Hookfire integration page and paste it into the Signing Secret field.
  4. Crisp signs payloads with HMAC-SHA256 — Hookfire will verify each delivery automatically.

Step 4: Subscribe to Events

On your Hookfire integration page, toggle on the events you want to receive push notifications for.

Step 5: Test

Click the Test button on your integration page, or start a chat on your website to trigger a real event.

Supported Events

Event Description
message:send A message was sent in a session
message:receive A message was received in a session
session:created A new chat session was started
session:removed A chat session was removed
people:created A new contact was created
people:updated A contact’s information was updated

Get started with Crisp

Start receiving instant push notifications for your Crisp webhooks. Free to start, no credit card required.

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