Never miss the message that mattered

Support tools are excellent at notifying the person sitting in them all day. They are much worse at reaching the founder who checks in twice a day and needs to know when something has gone properly wrong.

Routing a narrow slice of support events to a phone gives you the escalation path a small team otherwise lacks: not every conversation, just the ones that should interrupt someone.

The events worth turning on

New conversation

Useful when volume is low enough that every message deserves a look.

Conversation escalated

The event most worth interrupting for, and the one most likely to sit unread in a shared inbox.

Low satisfaction rating

A one-star rating is a churn signal with a name attached.

Assigned to you

So a handover does not depend on someone remembering to send a message about it.

Integrations for this

Each of these sends the events above. Setup is the same for all of them.

Common questions

Will this notify me for every single ticket?
Only for the events you subscribe to. Most teams take escalations and low ratings, and leave routine conversations to the helpdesk.
Can different people get different alerts?
Each account subscribes to its own events, so one person can take escalations while another takes new conversations.