Hookfire
Help Scout

Help Scout

Support

Help desk and customer support platform with shared inboxes, live chat, and knowledge base.

Signature verification supported 6 events supported

Why use Hookfire with Help Scout?

Instant push notifications

Get notified on your phone the moment a Help Scout webhook fires. No more checking dashboards.

Subscribe to what matters

Choose exactly which Help Scout events trigger notifications. Filter out the noise.

Team-wide delivery

Control who on your team gets notified and how — push notifications, record only, or both.

Setup in under 2 minutes

Copy a webhook URL, paste it in Help Scout, and you're done. No code required.

Supported events

Event
Conversation created
convo.created
New conversation: I need help with my account
From Alice Smith (alice@customer.com)
Conversation assigned
convo.assigned
Conversation #42 assigned
I need help with my account — assigned to Mike Support
Status changed
convo.status
Conversation #42 is now closed
I need help with my account — Alice Smith
Tags updated
convo.tags_updated
Tags updated on #42
I need help with my account
Customer created
customer.created
New customer: Bob Johnson
bob.johnson@example.com was added
Satisfaction rating received
satisfaction_rating.received
CSAT rating received
Conversation #42 — I need help with my account

How to connect Help Scout

Connecting Help Scout to Hookfire

Step 1: Create an Integration

  1. Go to your organization’s Integrations page.
  2. Click Add Integration and select Help Scout.
  3. You’ll receive a unique Webhook URL — copy it.

Step 2: Add the Webhook in Help Scout

  1. Log in to your Help Scout Dashboard.
  2. Navigate to Manage → Webhooks.
  3. Click Add Webhook.
  4. Paste your Hookfire webhook URL into the URL field.
  5. Enter a Secret Key — this will be used for signature verification.
  6. Select the events you want to receive:
    • Conversation Created
    • Conversation Assigned
    • Conversation Status
    • Conversation Tags Updated
    • Customer Created
    • Satisfaction Rating Received
  7. Click Save.

Step 3: Add the Signing Secret

  1. Copy the Secret Key you entered while creating the webhook.
  2. Go back to your Hookfire integration page and paste it into the Signing Secret field.
  3. Help Scout signs payloads with HMAC-SHA1 — Hookfire will verify each delivery automatically.

Step 4: Subscribe to Events

On your Hookfire integration page, toggle on the events you want to receive push notifications for.

Step 5: Test

Click the Test button on your integration page, or create a conversation in Help Scout to trigger a real event.

Supported Events

Event Description
convo.created A new conversation was started
convo.assigned A conversation was assigned to an agent
convo.status Conversation status changed
convo.tags_updated Tags were updated on a conversation
customer.created A new customer was added
satisfaction_rating.received A customer submitted a CSAT rating

Get started with Help Scout

Start receiving instant push notifications for your Help Scout webhooks. Free to start, no credit card required.

Get Started Free