Hookfire
Intercom

Intercom

Support

Customer messaging platform for sales, marketing, and support.

Signature verification supported 6 events supported

Why use Hookfire with Intercom?

Instant push notifications

Get notified on your phone the moment a Intercom webhook fires. No more checking dashboards.

Subscribe to what matters

Choose exactly which Intercom events trigger notifications. Filter out the noise.

Team-wide delivery

Control who on your team gets notified and how — push notifications, record only, or both.

Setup in under 2 minutes

Copy a webhook URL, paste it in Intercom, and you're done. No code required.

Supported events

Event
Conversation started
conversation.user.created
New conversation from Emily Carter
Can't access my dashboard
Customer replied
conversation.user.replied
Reply from Emily Carter
New reply in conversation conv_98765
Agent replied
conversation.admin.replied
Agent replied to Emily Carter
Tom Support responded in conversation conv_98765
Conversation closed
conversation.admin.closed
Conversation closed
Conversation with Emily Carter was closed by Tom Support
Contact created
contact.created
New contact: Alex Rivera
alex.rivera@example.com was added as a contact
User created
user.created
New user: Jordan Kim
jordan.kim@example.com signed up

How to connect Intercom

Connecting Intercom to Hookfire

Step 1: Create an Integration

  1. Go to your organization’s Integrations page.
  2. Click Add Integration and select Intercom.
  3. You’ll receive a unique Webhook URL — copy it.

Step 2: Create an Intercom App

  1. Go to the Intercom Developer Hub.
  2. Create a new app or select an existing one.
  3. Navigate to Webhooks in the app settings.
  4. Paste your Hookfire webhook URL into the Webhook URL field.
  5. Select the topics you want to receive:
    • conversation.user.created
    • conversation.user.replied
    • conversation.admin.replied
    • conversation.admin.closed
    • contact.created
    • user.created
  6. Click Save.

Step 3: Copy the Signing Secret

  1. In your Intercom app settings, go to Basic Information.
  2. Copy the Client Secret.
  3. Go back to your Hookfire integration page and paste it into the Signing Secret field.
  4. Intercom signs payloads with HMAC-SHA1 — Hookfire will verify each delivery automatically.

Step 4: Subscribe to Events

On your Hookfire integration page, toggle on the events you want to receive push notifications for.

Step 5: Test

Click the Test button on your integration page, or start a conversation in Intercom to trigger a real event.

Supported Events

Event Description
conversation.user.created A customer started a new conversation
conversation.user.replied A customer replied to a conversation
conversation.admin.replied An agent replied to a conversation
conversation.admin.closed An agent closed a conversation
contact.created A new contact was added
user.created A new user signed up

Get started with Intercom

Start receiving instant push notifications for your Intercom webhooks. Free to start, no credit card required.

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