Hookfire
tawk.to

tawk.to

Support

Free live chat and customer communication platform for websites.

Signature verification supported 4 events supported

Why use Hookfire with tawk.to?

Instant push notifications

Get notified on your phone the moment a tawk.to webhook fires. No more checking dashboards.

Subscribe to what matters

Choose exactly which tawk.to events trigger notifications. Filter out the noise.

Team-wide delivery

Control who on your team gets notified and how — push notifications, record only, or both.

Setup in under 2 minutes

Copy a webhook URL, paste it in tawk.to, and you're done. No code required.

Supported events

Event
Chat started
chat:start
New chat started
Sarah Johnson from Austin, US started a chat
Chat ended
chat:end
Chat ended
Chat with Sarah Johnson (sarah.johnson@example.com) has ended
Transcript created
chat:transcript_created
Chat transcript ready
Transcript created for chat chat_6f3b2a1e8d on My Online Store
Ticket created
ticket:create
New ticket: Refund request for order #5678
Michael Chen (m.chen@example.com) created ticket #1042

How to connect tawk.to

Connecting tawk.to to Hookfire

Step 1: Create an Integration

  1. Go to your organization’s Integrations page.
  2. Click Add Integration and select tawk.to.
  3. You’ll receive a unique Webhook URL — copy it.

Step 2: Add the Webhook in tawk.to

  1. Log in to your tawk.to Dashboard.
  2. Go to Administration → Settings → Webhooks.
  3. Click Create Webhook.
  4. Paste your Hookfire webhook URL into the URL field.
  5. Select the events you want to receive:
    • Chat Start
    • Chat End
    • Transcript Created
    • Ticket Create
  6. Click Save.

Step 3: Copy the Signing Secret

  1. After saving the webhook, tawk.to will display a Secret Key.
  2. Copy this secret.
  3. Go back to your Hookfire integration page and paste it into the Signing Secret field.
  4. tawk.to signs payloads with HMAC-SHA1 — Hookfire will verify each delivery automatically.

Step 4: Subscribe to Events

On your Hookfire integration page, toggle on the events you want to receive push notifications for.

Step 5: Test

Click the Test button on your integration page, or start a chat on your website to trigger a real event.

Supported Events

Event Description
chat:start A visitor started a new chat
chat:end A chat conversation ended
chat:transcript_created A full chat transcript was generated
ticket:create A new support ticket was created

Get started with tawk.to

Start receiving instant push notifications for your tawk.to webhooks. Free to start, no credit card required.

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