Hookfire
Zendesk

Zendesk

Support

Customer service and engagement platform with ticketing, chat, and knowledge base.

Signature verification supported 6 events supported

Why use Hookfire with Zendesk?

Instant push notifications

Get notified on your phone the moment a Zendesk webhook fires. No more checking dashboards.

Subscribe to what matters

Choose exactly which Zendesk events trigger notifications. Filter out the noise.

Team-wide delivery

Control who on your team gets notified and how — push notifications, record only, or both.

Setup in under 2 minutes

Copy a webhook URL, paste it in Zendesk, and you're done. No code required.

Supported events

Event
Ticket created
zen:event-type:ticket.created
New ticket: Cannot reset my password
Ticket #48291 — new / high
Ticket status changed
zen:event-type:ticket.status_changed
Ticket #48291 status changed
Cannot reset my password — new → open
Ticket reassigned
zen:event-type:ticket.assignee_id_changed
Ticket #48291 reassigned
Cannot reset my password
Comment added
zen:event-type:ticket.comment_created
New comment on ticket #48291
Cannot reset my password
Priority changed
zen:event-type:ticket.priority_changed
Ticket #48291 priority changed
Cannot reset my password — high → urgent
Ticket solved
zen:event-type:ticket.solved
Ticket #48291 solved
Cannot reset my password

How to connect Zendesk

Connecting Zendesk to Hookfire

Step 1: Create an Integration

  1. Go to your organization’s Integrations page.
  2. Click Add Integration and select Zendesk.
  3. You’ll receive a unique Webhook URL — copy it.

Step 2: Create a Webhook in Zendesk

  1. Log in to your Zendesk Admin Center.
  2. Navigate to Apps and integrations → Webhooks.
  3. Click Create webhook → Event subscription.
  4. Give it a name (e.g., “Hookfire Notifications”).
  5. Paste your Hookfire webhook URL into the Endpoint URL field.
  6. Select the event subscriptions you want (e.g., Ticket events).
  7. Click Create webhook.

Step 3: Copy the Signing Secret

  1. After creating the webhook, click Show Secret to reveal the signing key.
  2. Copy this secret.
  3. Go back to your Hookfire integration page and paste it into the Signing Secret field.
  4. Zendesk signs payloads with HMAC-SHA256 — Hookfire will verify each delivery automatically.

Step 4: Subscribe to Events

On your Hookfire integration page, toggle on the events you want to receive push notifications for.

Step 5: Test

Click the Test button on your integration page, or create a test ticket in Zendesk to trigger a real event.

Supported Events

Event Description
zen:event-type:ticket.created A new ticket was created
zen:event-type:ticket.status_changed Ticket status changed
zen:event-type:ticket.assignee_id_changed Ticket was reassigned
zen:event-type:ticket.comment_created A comment was added
zen:event-type:ticket.priority_changed Ticket priority changed
zen:event-type:ticket.solved Ticket was marked as solved

Get started with Zendesk

Start receiving instant push notifications for your Zendesk webhooks. Free to start, no credit card required.

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